I am a highly skilled IT professional with a strong track record in providing exceptional support and developing modern innovative solutions. My expertise in Microsoft technologies, such as Azure, Endpoint, Power Platform and SharePoint, has led to the successful implementation of projects that have significantly improved collaboration, efficiency, and data-driven decision-making.
This section is all about my personality and my skills.
I have over ten years of experience working closely with technology. I search out new technologies that will benefit our industry; I try and incorporate them into our business area if possible. In addition, I have four years of experience working in the support engineer role, which includes many helpdesk support duties, system administrator duties, infrastructure planning/deployment, networking, asset management, and system/application development and rollout. I believe in continuous personal development (CPD) for myself and others.
I consider myself to have powerful interpersonal skills. I naturally work well with others in the workplace and outside the world. I'm attentive when listening to others and respond positively and enthusiastically to assure others they are being heard. Communication is vital in collaboration, especially in today's online communications. I can effectively use all communication platforms from online collaboration tools, phone calls, direct messages, and face-to-face speaking to maximize productivity and camaraderie.
I am naturally a strong, effective leader for the following reasons. I am very self-aware and have always prioritized personal development, not just in the workplace but also in my personal life. I am always working hard to improve myself as a person, to be the best I can be for myself and the people around me. I get motivated when helping others achieve. Achieving myself is a great feeling; it gives me a sense of pride and power; however, allowing someone else to achieve multiplies the feeling by ten. To help others succeed and move up in life is what I want to do; it's a passion of mine and gives me a good feeling. There are many more traits I have that I could mention here, but I would like to say that I am always looking for "what's next." I am innovative, open to change, and passionate about improving or building on things for others to benefit. I make a great effort to ensure that my staff members feel comfortable at work, enjoy their work, and most importantly, feel like they have a voice that is heard.
I have a powerful ability to understand and manage not only my own emotions but also that of the people around me. With this comes a high level of empathy, allowing me to understand how others are feeling, view things from their perspective, and respond to those feelings accordingly. I think it is imperative to understand a team member’s feelings, passions, and indifferences, to ensure that I can make them happy at work and get them running at the same pace as everyone else.
I have worked in customer service since the age of 14, and with this, I have gained much experience and learned a lot of skills. Putting the customer at the centre of everything is the most crucial factor in customer satisfaction; they want to feel like whoever is on the other side of the phone or counter is trying their hardest to resolve the issue at hand or provide a quality service. With this comes a lot of reassurance skills and persuasive speaking. Controlling a customer’s emotions can be tricky at times, but I can successfully manage to keep a customer calm and collected whilst there may be any delays. A sense of humour and small talk skills go a long way when interacting with customers, which I employ in all my interactions.
Prioritisation is something that I naturally employ in all situations where there may be a high workload. It is a crucial skill which contributes massively to a team’s success. I like to refer to the “Pareto Analysis” technique, which is premised on the idea that 80% of a projects benefit can be achieved by doing 20% of the work. That can be hard to understand at first, but conversely, 80% of problems can be traced back to 20% of the causes. Prioritisation can be hard in big groups since everyone will have different opinions on what is most important. In these scenarios, I ask everyone to write down and submit their opinion on what they feel is essential and then count the results to identify the most popular items amongst the group. This makes the group feel like they have been heard and helps identify real priorities. Once items have been sorted and categorised by urgency, I would create a strategy to complete these tasks.
I take accountability for issues and am very proactive in searching for potential problems. I always drive for results in all I do and focus on the attention needed for success. I have high courage to tell the truth, if a project falls behind, and I don’t beat around the bush. I always keep a direct line of sight with the end goal, giving a clear vision and sense of direction. There is an old Chinese proverb I like which is to do with the way many organisations operate: “The hunter that chases two rabbits catches neither one.” In organisations, people often chase multiple rabbits at a time and don’t catch any of them. Chasing one rabbit at a time is the key to success.
I am a natural contributor and leader within teamwork. I like to maintain an upbeat outlook on the goal the team will achieve. Decisiveness is essential in collaboration, and I employ this skill well. This may sound straightforward, but everything changes when opinions start to differ and you need to make an unpopular decision. What distinguishes great team players from the average ones is the ability to see the big picture, put their egos aside, and work towards a common goal.
I am excellent at performing under pressure; it gives me a massive pump of motivation and drive. Overcoming problems is something that has always naturally come to me. I quickly identify the cause of an issue and develop alternative solutions. I am very adaptable, stay focused on what needs to be done, and never lose sight of the end goal.
I am the type of person that enjoys living life outside of my comfort zone. As a result of living life like this, I have learnt a lot about myself, including my strengths and weaknesses, but most importantly, I have always learnt from my mistakes. I have high confidence in myself with whatever task I face in the workplace, and in my personal life, I know that with a good strategy, plan, and positive energy, I will achieve the end goal.
Frustration is simply an emotion that stems from challenges that stand in the way of goals. Many may view these ‘setbacks’ as an inconvenience, which can frustrate some individuals. I am the opposite of said individuals. A setback or obstacle in a plan is simply another challenge to face. I find challenges exciting, and I think the world would be boring without them.
I don’t believe I could be any more open-minded if I tried. I am the most diverse, open-minded person I know, both in the workplace and in my personal life. I am always keen to change and improve outdated ways of working, and I have a good effect on people who aren’t so open to change. I easily persuade people to believe my vision is the best and that we should work towards it. Overall, I love change and new things; they motivate me massively.
I am a very observant person, and I have a good eye for detail. As well as being an excellent communicator to others, I am a very attentive listener. At times, I can act like a sponge, soaking all the information in front of me, from verbal communication to body language. I believe a lot of what I have learnt up to today has been primarily influenced by others who haven’t even realised; I have paid close attention to how senior staff operate and adopted some of their practices into my ways of working.
I have always had a substantial internal drive as far back as I can remember. My passion for what I do and the quality I produce has always been immense. On certain occasions, goals have felt impossible, but with my internal push, I developed myself further, created what I needed to produce and achieved an excellent outcome. Self-motivation itself motivates me; I know that by encouraging myself to achieve a particular goal, I am then rewarded at the end with more motivation!
I am a very analytical person who naturally feels inclined to investigate, research and brainstorm any given situation. For more delicate decisions that require more attention and time, I can apply data-driven critical thinking to compose a firm decision. In other cases where a decision is immediately needed, I am excellent at doing so and taking accountability for those decisions.
I am naturally a highly creative and design-oriented person. Like many people in this world, I am attracted to visually unique items, so any work I produce/develop, I make sure looks good too.
I have many natural project management skills, ranging from effective communication, scheduling, problem-solving and technical expertise. I believe project managers should understand the ins and outs of the project they manage to fully understand any risks involved and communicate more effectively with their teams. I have an extremely high level of technical understanding, which helps me communicate with senior staff and engineering teams.
I have always taught myself how to do things, having grown up in the generation of YouTube where you can learn anything at all with the click of a button, anytime, anywhere. With this fantastic tool, I have dedicated at least 70% of my time outside work, developing myself and learning new skills and trades. This is a natural gift I have obtained, and I have learned entire development platforms in the space of four months.
Problem-solving is natural to me. When I get notified of an issue, especially highly technical issues, I love to sit down, investigate, and plan a resolution. I must also add that I have incredible patience with this, I can spend hours on end investigating, and I stay motivated right until the very end. Of course, if other tasks take priority, then I prioritise tasks accordingly.
I have extensive experience with Microsoft Azure Cloud Services ranging from managing an azure active directory infrastructure, Microsoft Intune, and compute resources. I have also designed and configured my own AAD tenant from scratch, including Azure virtual machines and virtual networks. I have done this purely based on self-development and for a better understanding of the cloud computing platform. I am also Microsoft Certified in Microsoft Azure Administration at the Associate level.
I have an official Microsoft certification of level “Expert” in Microsoft 365, which validates the skills and knowledge to evaluate, plan, migrate, deploy, and manage Microsoft 365 services. During this certification program, I also demonstrated the ability to perform Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies.
I am a prominent advocate of Microsoft Power Platforms, and I have a lot of skills and experience in all its offerings.
Microsoft Power BI
I have successfully designed and developed a Power BI solution utilizing Microsoft SharePoint Online, Power BI dataflows, Power BI datasets, and Power BI Service to produce real-time reporting to senior management to assist them in making data-informed decisions.
Microsoft Power Automate
I have developed over 20 power automate scripts to assist with data processing in a business, complimenting other systems and automating typical routine business tasks. Some of these scripts use advanced expressions and logic, utilizing multiple variables, data sources, and flow paths. For example, one script I have developed performs upwards of 380,000 actions daily. I enjoy creating these scripts and continue to improve my knowledge and skills with Power Automate.
Microsoft Power Apps
I have developed multiple power apps which are used daily to improve processes within a business. These power apps utilize numerous screens and power automate flow triggers, high count of variables, and custom-created components.
Since the age of 14, I have developed my skills in networking and infrastructure. To keep this short and sweet, I have learnt the foundations of all networking layers and protocols. Today, at my home, I now host six managed L3 network switches, an enterprise-grade firewall, three enterprise Wi-Fi Access Points, 3 Virtual Hosts, a P2P Bridge link and a UPS Power system which supports this infrastructure in the event of a power outage. Within my network, I have over ten VLANs, a DMZ, a solid firewall configuration and much more. Networking is a passion and hobby of mine, and the knowledge comes naturally to me.
I have strong knowledge of the following networking protocols: DNS, DDNS, DHCP, FTP, TCP/IP, SMTP, HTTP/S, ARP, SSH, VLAN, PKI, VPN, Wi-Fi, and more.
I have strong cyber security knowledge, and locking down services and devices is second nature to me. I have strong knowledge of all basic security and authentication measures such as BitLocker Drive Encryption, Defender for Endpoint, TLS Encryption, SSL Encryption, Kerberos, MFA, IPSec, SSH, AES, and much more. I have completed a CompTIA Security+ training course and continue to improve my cyber security knowledge.
I have always played around with virtual machines since a young age; whether that is me at 14 trying to create a “hackintosh” or simply playing around with other operating systems, it has always intrigued me. Since I started my career in IT, I was introduced to the world of command lines and virtual hosts; This sparked a huge interest in me and has now also become a hobby of mine. At home, I host a Dell PowerEdge R710, an R720 and a HP ProLiant Gen9 DL380. This website is hosted on the R710! With these three virtual hosts, I host shy of 30 virtual machines, all with a different purpose.
I have extensive experience with Windows servers. So extensive that I host an entire on-premises domain at home, including active directory, DNS, NPAS (NPS), RAS VPN, FSS, IIS and many more features. I have used the Windows operating system since Windows 2000, so windows servers come naturally to me, including windows server core.
I am very experienced with Linux/UNIX Servers. I host upwards of fifteen Linux servers at home for various applications. The Linux command line is also an excellent tool that I utilize when managing and configuring Linux operating systems. This website is hosted on a Linux server at my home!
I am highly skilled in scripting and automation. I automate a lot of regular tasks at home as well as I do in the business. I have utilized the following platforms for automation in great technical depth: Microsoft PowerShell, Microsoft Power Automate, Node-RED, MacOS Automator, Bat Files, Home Assistant, Linux Cron, and many more. I feel there is a significant demand in businesses to automate tedious BAU tasks that can free up time for resources to work on more meaningful tasks.
I have great experience configuring, managing, and working with all operating systems, including Windows, Linux (All Flavours), Mac OS, iOS, Android, and more.
I have a lot of skill and experience in configuring, supporting, deploying, and managing the following hardware: Laptops, Mobiles, Desktops, Printers and Scanners, Peripherals, 2FA Hardware, Raspberry Pi, Arduino, Node MCU, Servers, Networking, and more.
I have good knowledge and experience in configuring, managing and maintaining the following databases: Microsoft SQL Server, Microsoft Access, MariaDB, MySQL, Redis, MongoDB and SQLite.
I have great initiative and skills in incident management. I can successfully maintain awareness of critical incidents, manage team resources effectively to ensure appropriate resources are always available and act as an escalation point for any issues. I can also successfully plan and implement investigations for incidents of all complexities to ultimately reach a permanent resolution. I have experience managing incidents for standard operational staff up to the CEO level. I also have experience in managing major incidents, including major service outages. I ensure incidents are resolved within SLA targets and maintain strong communication throughout.
I have extensive experience in identifying and managing the causes of incidents within an IT service. I do this in my personal life, too. I host my own services, which some personal friends use daily, and I support them in the event of any outages. I can quickly identify patterns and trends which point to a broader issue and use this analysis to plan and implement preventive measures.
I have strong experience managing a high volume of users, from single-handedly supporting over 200 users to helping support over 50,000 users.
I am skilled and experienced in producing and maintaining knowledge base articles ranging from low-complexity common issues to high-complexity service design documents.
I understand change management well and hold the skills necessary to implement change. I can deal with high-impact, complex change requests and ensure that release policies, procedures and processes are applied.
I have handled thousands of calls during my IT career and complaints from end-users. I can successfully work with end-users to ensure that they are satisfied with the service they receive and rectify any issues experienced to ensure that they keep a high level of trust in the service.
I have much experience in customer service, and with this, I have built excellent skills in building a relationship with users to obtain customer loyalty and trust in a service.
I am very experienced in Asset and Configuration management. In previous roles, I have owned the asset register and held accountability for keeping this up to date in line with hardware deployment, returns, repairs, faults and more. I can successfully manage a configuration management database with high accuracy.
I have extensive experience producing service reports for managers up to the senior level. I can utilise many modern technologies to visualise, interpret and analyse data to provide accurate statistics that drive data-driven decision-making.
I take pride in my righteous personality, and these traits follow through with me in the workplace.
I approach life and work with a can-do attitude. I like the challenge of being pushed out of my comfort zone and learning. I believe communication and empowerment are key attributes of a leader. Also key is building relationships, trust and inclusivity, so the team feels empowered and comfortable expressing ideas and concerns. This creates a good working environment and increases productivity. I take the positives and negatives from all situations I encounter and learn from them. Honesty is important to me.
I completed the Myers–Briggs Type Indicator questionnaire so that you can determine if my psychological being is a good fit for you and your team!
Above you will see some personality traits that I agree with associated with my results. You can access a detailed document describing the ENTJ-A personality type by clicking on the button below.
View my career experience in the interactive timeline below.
Below you can see the various schools and colleges that I have attended. You can hover over them to see my qualifications from each institution.
Secondary School - 2012-2017
Hover to see grades
English Language - GCSE - 6
English Literature - GCSE - 3
Mathematics - GCSE - 5
Biology - GCSE - C
Chemistry - GCSE - C
Physics - GCSE - C
Geography - GCSE - B
ICT - GCSE - A
IT Application Skills - BCS - Distinction*
Engineering - BTEC - M
College - 2017-2018
Level 3 Sub-Diploma in Engineering
Hover to see grades
Health and Safety - Distinction
Mechanical Principles - Distinction
Electrical/Electronic Principles - Pass
Mathematics - Distinction
Engineering Materials - Merit
Engineering Drawing - Distinction
Communications - Distinction
Level 3 Sub-Diploma in Engineering - Distinction *
College - 2018-2019
Level 3 Diploma in IT User Skills
CMI Level 3 in Management and Leadership
Hover to see grades
Improving Productivity using IT - Pass
Set up an IT System - Pass
IT Security for Users - Pass
Video Software - Pass
Spreadsheet Software - Pass
Website Software - Pass
Understanding the Potential of IT - Pass
Develop Personal and Team Effectiveness Using IT - Pass
Level 3 Diploma in IT User Skills - Distinction *
No exams were taken for the "CMI Level 3 in Management and Leadership" course.
Below is a carousel of all the certifications I have earned. Hover your mouse over the text to pause the slides and move it away to resume. Alternatively, you can choose to view them in a list.
"Earners of the Azure Fundamentals certification have demonstrated foundational level knowledge of cloud services and how those services are provided with Microsoft Azure."
"Earning the Microsoft 365 Fundamentals certification demonstrates an understanding of the options available in Microsoft 365 and the benefits of adopting cloud services, the Software as a Service (SaaS) cloud model, and implementing Microsoft 365 cloud service."
"Earners of the Security, Compliance, and Identity Fundamentals demonstrate a functional understanding of security, compliance, and identity (SCI) across cloud-based and related Microsoft services."
"Earners of the Azure AI Fundamentals certification have demonstrated foundational knowledge of machine learning (ML) and artificial intelligence (AI) concepts and related Microsoft Azure services."
"Earners of the Power Platform Fundamentals certification are users who aspire to improve productivity by automating business processes, analyzing data to produce business insights, and acting more effectively by creating simple app experiences."
"Earning the Power BI Data Analyst Associate certification validates the skills and knowledge required to enable businesses to maximize the value of their data assets by using Microsoft Power BI. As a subject matter expert, Data Analysts are responsible for designing and building scalable data models, cleaning and transforming data, and enabling advanced analytic capabilities that provide meaningful business value through easy-to-comprehend data visualizations."
"Earning Azure Administrator Associate certification validates the skills and knowledge to implement, manage, and monitor an organization’s Microsoft Azure environment. Candidates have a deep understanding of each implementing, managing, and monitoring identity, governance, storage, compute, and virtual networks in a cloud environment, plus provision, size, monitor, and adjust resources, when needed."
"Earning Microsoft 365 Modern Desktop Administrator Associate certification validates the skills and knowledge to deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Candidates manage identity, access, policies, updates, and apps. Candidates typically collaborate with the M365 Enterprise Administrator to design and implement a device strategy that meets the business needs of a modern organization."
Exams: MD-100 + MD-101
"Earning the Azure AI Engineer Associate certification validates the skills and knowledge required to build, manage, and deploy AI solutions that leverage Azure Cognitive Services, Azure Cognitive Search, and Microsoft Bot Framework. Candidates understand the components that make up the Azure AI portfolio."
"Earning the Power Platform App Maker Associate certification validates candidate skills and knowledge to build solutions to simplify, automate, and transform tasks and processes for themselves and their team where they have deep expertise in the solution domain."
"Earning Microsoft 365 Enterprise Administrator Expert certification validates the skills and knowledge to evaluate, plan, migrate, deploy, and manage Microsoft 365 services. Candidates demonstrate the ability to perform Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies."
Exams: MS-100 + MS-101
"ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation."
Exams: ITIL 4 Foundation
"PRINCE2® Foundation demonstrates this individual has fundamental knowledge of the world's most widely used project management method as a basis for working effectively in a project management team. With a focus on how to plan, manage and deliver projects successfully from start to finish, PRINCE2® Foundation provides this individual with knowledge of the key elements of successful project working, contributing to the delivery of great outcomes for their organisation."
Exams: PRINCE 2 Foundation
"PRINCE2® Practitioner digital badge demonstrates an individual has the practical skills to apply the world's most widely adopted project management method in a live working environment. It shows they have the ability to apply and tailor the method to a range of different environments and sectors to manage successful projects of any size, scale or scope and, ultimately, deliver value for their organisations."
Exams: PRINCE 2 Practitioner
Teeside, North East, United Kingdom
Frequently working in London
+44 7847 198 341
I am responsible for contributing and developing comprehensive technical designs for cloud-based infrastructures, ensuring robust and efficient implementations that cater to the evolving needs of our organisation. My expertise in translating complex requirements into seamless cloud solutions is pivotal to driving user satisfaction and business growth.
I am responsible for building and implementing robust cloud-based applications, services, and solutions that are essential to daily operations across the entire organisation. My ongoing commitment to innovation and development supports our organisation's goals of becoming a data-driven organisation.
As an integral member of the Justice Digital automation squad, I am dedicated to enhancing efficiency within the organization by automating key business and service processes. As a respected Automation Engineer, my responsibilities include identifying opportunities for improvement, designing tailored automation solutions, and implementing these systems to streamline workflows and optimize overall performance.
As a Senior Remote Support Engineer, I was the technical lead and line manager for engineers in the support function's Data and Cloud Ops workstreams. I was responsible for my team's performance in their defined S.M.A.R.T Objectives and the service we provided to our end users.
I was the lead developer within Remote Support; I successfully developed multiple applications, services and solutions that are relied upon as part of daily operations by many staff, including senior management.
I led on several projects that involved transitioning new services into Remote Support. We were a growing service, and I liased with other support teams within the MOJ to transition their current services into our team. I also contributed towards creating brand new support models for new services that the team would support.
As part of a remote support engineer, I routinely demonstrate strong skills in customer service, incident management, problem management, knowledge management, change management and service reporting.
As part of project work that I volunteered for at the Ministry of Justice, I have successfully developed multiple applications, services and solutions that are relied upon as part of daily operations by many staff, including senior management.
As part of project work that I volunteered for at the Ministry of Justice, I am an active contributor towards a training platform provided to staff members within my vicinity to help them develop and achieve.
At DTV CRC, I was the face of the helpdesk. As part of this duty, I developed strong skills in customer service, incident management, problem management, change management and service reporting.
I held full accountability for the configuration management database at DTV CRC, and I made constant efforts to ensure it was as up-to-date and accurate as possible.
I maintained, supported and developed systems and services for DTV CRC regularly. Ranging from standard active directory duties to Linux administration, system development, deployment and service upgrades.
Other duties and responsibilities I held at DTV CRC consisted of laptop build development, laptop imaging and deployment, network maintenance and deployment, access control management, on-site support and repairs, asset disposal and many more.
Customer service is at the heart of McDonald's business model. It was essential to ensure every customer walked away with a smile.
As a crew trainer, I held the role of training new staff up to McDonald's standards. This involved supplying staff with a rota during their probationary period, training, and testing them through exams. I was also their support point during their journey as a new staff member.
McDonald's is a fast-paced environment because it is a fast-food business. As part of my role, I had to efficiently work through orders to keep up with service levels while keeping safety, hygiene and quality in focus.
Since McDonald's is a food business, many routine housekeeping tasks are involved in keeping the restaurant clean and safe. I contributed daily to these tedious tasks to ensure they were completed to a good standard.
I was the only person a customer would ever interact with, so I ensured every customer was treated with the utmost respect and care.
I was the only engineer in this organisation. I worked hard to keep my skills up to a high standard to provide high-quality repairs.
I was head of digital marketing and worked hard to produce video and photo advertisements, websites, promotional offers and many other means of advertising my service to my customers through social media.